CVEC Member Surveys via Phone
Twice per year, CVEC utilizes TSE Services/Data Decisions Group to conduct random member satisfaction surveys via phone. The data gathered in these surveys is used to benchmark CVEC's performance amongst other electrical cooperatives on a national level. The feedback received from members via these surveys also helps CVEC to recognize areas of exceptionally high satisfaction and identify lower scoring performance areas.
If called, please take a few moments to answer the survey questions. Your input, as a member-owner, is essential in helping your Cooperative provide exceptional service.
From October 1 through early January, members may receive a phone call from Data Decisions Group, who:
• will clearly identify themselves as calling on behalf of CVEC.
• will NOT call after 9PM, on holidays, or on Sundays.
• will display as Data Decisions Group from a 919-XXX-XXXX phone number on a caller ID.
• will never ask you to provide payment information or discuss billing details on your account.
If you are unsure of the legitimacy of the survey call, you can always call TSE Services at 919-391-3483 where there is a recorded message providing additional information about the survey inquiry, verifying its authenticity.