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Beware Scammers!

Understanding My Bill

You’ve heard the news before. Someone calls a person at home and tells them that their electricity will be cut off if they don’t buy a credit card in order to pay their electric bill. Sometimes the caller ID will even say that the call originated from CVEC, a practice referred to as "spoofing."

Scammers just keep on trying.

CVEC offers this advice to prevent scammers from separating you from your hard earned money:

  • Check your bill. CVEC provides a “10 Day Disconnect Notice” on a Cooperative member’s bill only after they have missed their payment date. That notice would be 30-days after the member was billed for a month of electricity.
  • Sign up for CVEC online account access – eBiz. Visit to sign up for eBiz where you can view your daily usage, billing history, account status and then make an online payment when we connect you to the CVEC section of Western Union’s Speedpay service.
  • You can also pay using CVEC’s section of Speedpay over the phone by calling CVEC at 800-367-2832 and selecting Option 2. There is no charge for online bill payment with CVEC.
  • Be aware that CVEC will make an automated courtesy call to members who will be soon be subject to disconnection. If you get a call, you can call Speedpay directly by dialing 866-269-2907. You can also call CVEC at 800-367-2832 to verify that we made the automated courtesy call or to access Speedpay through our phone system. You can also send us a message from our Contact page.
  • Most importantly remember, no one from CVEC will ever ask you to provide a credit or debit card number to an agent over the phone or in person. This is to protect your financial privacy and your hard earned money.
  • If you have received such a call and made a payment to the scammer, report it to your local police or sheriff's office. You can also report the scam to the state Attorney General's office. Read how to contact the state and more information about their consumer protection laws here.

CVEC … Honest, Fair, and Responsible … looking out for your best interests.








Phone: 434.263.8336 | Toll free: 800.367.2832 | Fax: 434.263.8339

Corporate Headquarters:

800 Cooperative Way

Arrington, VA 22922


Dept. 1340  |  PO Box 2153

Birmingham, AL 35287-1340


P. O. Box 247

Lovingston, VA 22949