Members eligible for Seasonal Energy Assistance from the Virginia Department of Social Services (VDSS) will receive that benefit in the same fashion as credit-billed members, as a one-time, seasonal service deposit by VDSS. Those funds deposited in the member account can be used until depleted. CVEC will return any unused funds to VDSS at the end of the season.
Those eligible for Crisis Assistance will present a notice from CVEC to VDSS demonstrating that their account balance has reached $25 or the depletion of their account funds is projected to occur within 5 days. VDSS will recognize this as an impending crisis and then calculate a Crisis Assistance benefit to provide additional energy for a projected number of days, comparable to the benefit calculation process utilized for energy vendors that deliver fuel to and store fuel on the benefit recipient’s property.
VDSS will accept a printed or electronic notice issued by CVEC. The member can print out an e-mail by visiting the member account portal.