No bill for service is mailed to a member opting for Prepaid Service. The member is responsible for monitoring his/her account to ensure that the balance does not reach $0, which would cause suspension of service.
The balance can be monitored:
- Anytime online at the Cooperative’s website through the CVEC Account Portal
- By speaking with a Member Services Representative, 7:30 a.m. to 5:30 p.m., weekdays, (800) 367-2832
- By calling the Cooperative’s toll-free number and utilizing the automated account info system, 24 hours a day, 7 days a week
- By visiting the payment kiosk, located at each division office