When the cost of service equals or exceeds the balance in a member’s Prepaid Service account, electric service will be suspended. (We only suspend service Monday through Friday, 7 a.m. to 3 p.m. CVEC service is not suspended on weekends, holidays, or severe weather days.)
Electric service will resume within 3 hours after CVEC receives a payment that establishes a positive balance. Automatic reconnection should be made within 15 minutes of payment. If re-connection does not occur within 15 minutes, please call CVEC at (800) 367-2832. No disconnect or reconnect fees will be charged.
If no payment is made to the account for 30 days, CVEC will consider it inactive and will send a final bill for any outstanding amount due the Co-op. Daily prorated fixed charges will continue to be applied to the account until it becomes inactive.