The member must contact CVEC and ask to cancel the Prepaid Service. If there is a credit in the balance, it will be returned to the member. If there is a debit balance (if more electricity has been used than there was money in the account to cover), the member will be responsible for covering the deficit. No late fees will be applied to any debit balance. The member will not be eligible to go back on a Prepaid Service for 12 months from cancellation.
If a member cancels Prepaid Service, a security deposit may be required to establish a regular account.
Note: It is the member’s responsibility to monitor the balance in the account to avoid suspension of service.