Visit our Save Energy & Money section for tips on how to reduce your energy usage and save money.
Unusually hot summers or cold winters could spike your electricity bill. Let us help you plan for the unexpected and avoid seasonal spikes with levelized bills year round.
- With CVEC’s Levelized Billing Program, your electric bill is about the same every month, regardless of fluctuations in the weather.
- CVEC calculates a rolling average amount based on your usage in the current month and the previous 11 months and there is no settle-up month.
We recognize that financial hardships happen. For qualifying members, a payment extension may be offered as a 1-time option to allow extra days to make the necessary payment or pay the balance in full.
CVEC offers a Prepaid option, which allows residential members to prepay for electricity. There are no large monthly bills. Prepaid also allows for a debt management plan up to $500.
Contact us to learn if you may qualify for a payment extension or arrangement.
Virginia 2-1-1 is a free service that can help you find the local resources you need. If you are having difficulty paying your electric bill, call 211 or visit the 2-1-1 Virginia website to learn about local services and assistance in your area.
If someone in your household depends on electrically operated medical equipment such as dialysis machines, oxygen machines, or heart monitors, you should contact CVEC to ensure that we have a Serious Medical Condition Certification Form on file that has been signed and certified by your licensed doctor or nurse practitioner.
Learn more about the Serious Medical Conditions program and how to apply.
Cooling Assistance: June 15 - August 15
The Virginia Low Income Home Energy Assistance Program (LIHEAP) assists income-qualified households in meeting their immediate home energy needs. Cooling Assistance is one component of the LIHEAP program.
Eligibility Requirements
- The household applying must be responsible for cooling costs.
- The household must include one vulnerable individual age 60 or older, an individual living with a disability, or a child under age 6.
- Household gross monthly income may not exceed 150 percent of the federal poverty level.
Assistance Available
- Air conditioning unit (window) - purchase and install.
- Air conditioning (central) - repair air conditioning unit or heat pump.
- Electric bill - operate cooling equipment.
- Security deposit - primary electric expense
How to Apply
- Apply through CommonHelp, Virginia’s online website, by visiting the CommonHelp website or scanning this QR code.
- Call (855) 634-4370 Monday through Friday, 7 a.m. to 6 p.m.
- Submit an application to your local Department of Social Services in person, by mail, or fax.
Deadline to Apply
- Applications are accepted June 15 through August 15.