Scammers are at it again and are more cunning than ever!! They are even using the names of CVEC executives in their attempts to steal information. Don’t fall for their tricks – protect your personal information and your bank account!
CVEC will never request personal information or demand payment over the phone or in the field. CVEC executives will never demand action or request sensitive information via text message. If in doubt, even if CVEC’s number or name shows on the caller ID, please hang up and call us at (800) 367-2832.
You can verify your account status, balance, or due date by signing into the CVEC mobile app, checking your account online, or by calling CVEC. In addition, please don’t respond to suspicious emails or text messages or click on any links or attachments prompting energy bill payment. Protect yourself, friends, and family by always reporting any scam attempts to your local authorities.
Know the Signs
- CVEC employees will never ask for financial or credit card information over the phone, email, or via text message.
- CVEC will never demand that members purchase gift cards, wire a transfer, or send money orders to avoid disconnection of service.
- CVEC will never request personal or financial information via text message.
Protect Yourself
- Use complex passwords for online accounts.
- Set up banking alerts to notify you if suspicious purchases are made.
- You can verify your account status, balance, or due date by signing into the CVEC mobile app, checking your account online, or by calling CVEC at (800) 367-2832.