Our crews are on call and will respond 24 hours a day 
to restore service as quickly as possible. 
Call CVEC at 800-367-2832.

Remember: Stay Away From Downed Power Lines!


​Before You Lose Power:

Prepare outage kit to have on hand before any outages occur. A fully stocked outage kit will be crucial if extended outages occur. Your kit should include:

  • Battery-powered radio
  • Flashlights & fresh batteries
  • Emergency supplies of water
  • Non-perishable, easily-prepared foods
  • Manual, non-electric can & bottle openers
  • Candles, matches/lighters
  • Portable heater (gas or oil)
  • Camping equipment
  • Charged cell phone
  • Cooler
  • Blankets & pillows
  • Cash
  • Medications & personal hygiene products
  • Non-cordless phone
  • First-aid kit
  • Pet supplies
  • Fire extinguisher & smoke alarm
  • Family & emergency contact list

During an Outage:
A stock image of a red LAN line telephone.

  • Before calling the Co-op during a power outage, check to see if others in your area have lost power. This information will help us determine the cause of the outage. If others have lights and you don't, check your home's panel box. A blown fuse or tripped circuit breaker could be at fault.
  • If you've determined that the source of the interruption is outside your home, report your outage at once. Outages can be reported:
    • online at mycvec.com
    • using the MyCVEC mobile app
    • by phone at 800-367-2832
    • by text message if you are a text notification subscriber
       
  • Have the following information ready before making the call:
    • name in which the account is listed
    • your name and phone number
    • account number
    • pole number from your billing stub can be helpful
    • the time of the outage
    • any flashes or unusual noises that may help us identify the source of the problem
       

During an Extended Outage:

  • Turn off large electric appliances and equipment so that lines are not overloaded when power is restored.
  • Keep one lamp on so you will know when the power is restored.
  • Keep the door to your refrigerator or freezer closed. If your door seals are tight, your food will normally be safe for several hours without power.
  • Use caution and be sure to have adequate ventilation when operating generators, lanterns, heaters and fuel-fired cook stoves.
  • If you use a generator, have it installed by a certified electrician and inspected by CVEC. Improperly installed generators may feed energy back into the distribution lines, endangering our linemen and others. More information can be found here.
  • Always refuel appliances outside.
  • Do leave fireplaces and burning candles unattended at night.
  • Restock your emergency supply kit.

Planned Outages:

As part of ongoing system improvement work, it is necessary on occasions to de-energize a line section. This often occurs when CVEC is upgrading from 7,200 volts to 14,400 volts or when safety considerations during repair work require it. CVEC will notify members by postcard, email, or telephone in advance when possible, unless emergency repairs arise and prevent notification.

Additional Resources

The site, www.ready.gov, is a joint project of The Department of Homeland Security (DHS) and The Federal Emergency Management Agency (FEMA). It is a campaign designed to educate and empower Americans to prepare for and respond to emergencies including natural and man-made disasters. The goal of the campaign is to get the public involved and to encourage basic preparedness across the nation.

Included on the site is Ready Kids, a tool to help parents and teachers educate children (grades 1 through 12) about emergencies and how they can help get their families prepared. The program includes family-friendly web pages and online materials developed by Sesame Workshop and Discovery Education. Discover lots of information about being prepared, planning ahead, and staying informed. Check it out!